Returns & Refund

ONLINE EXCHANGES PURCHASE POLICY


E-purchases can be exchanged at any of FEETNESS stores or online.
In case you would like to exchange your recent e-purchase online, please send us an exchange request by contacting our customer service on +961 03 715994.
Exclusively for online exchanges, a 1st time exchange of orders that were not initially subject to a delivery fee, will be free of charge. 
A 2nd time exchange on same order will be subject to an LBP20,000 delivery charge. Online exchange requests on the same order is accepted for up to 2 times only. 
We will gladly exchange items that have the original tags attached and that are in the original purchase condition

  • For Full-price Merchandise: Exchange within 15 days of purchase date.
  • For Sale/Promotion Merchandise: Exchange within 07 days of purchase date.
  • All shoes should be tried on a carpeted surface before wear.
  • Items returned are not exchangeable with Gift Cards.
  • Exchanges are subject to stock availability.
  • Gift purchases can only be exchanged and cannot be refunded.

ONLINE REFUNDS PURCHASE POLICY


Refund of e-purchases is not availablae. We will be updating you once we will provide this service exclusively at any of FEETNESS store for faulty goods only.
In case you would like to request a refund against your recent faulty e-purchase, simply bring your item(s) to the nearest Feetness store along with your invoice, ID Card and Credit Card used on purchase. We will gladly refund items that have the original tags attached and that are in the original purchase condition.

  • Items on Sale are not refundable.
  • Refund is accepted within 10 days of purchase date.
  • All shoes should be tried on a carpeted surface before wear.
  • Refunds will be made at purchase price and will exclude delivery charges.
  • The name on the ID card should be the same name appearing on the Credit Card used on purchase and the Customer name on the receipt.
  • Gift purchases cannot be refunded and can only be exchanged.

FAULTY GOODS

 

  • Goods are faulty if they are received damaged or where a manufacturing fault occurs and is discovered upon receipt. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
  • If your item is faulty when you receive it, you can return it for a refund as per above refund terms. Simply return the faulty goods to any of our FEETMESS point of sales within 10 days from purchase date.
  • Where possible and upon your approval, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will offer you a replacement. If the same product is no longer available, you are entitled to a full refund as per above refund terms.
  • If you would like to exchange a faulty item instead of obtaining a refund, you can do that at any of our FEETNESS point of sales.

REPEATED RETURNS


We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your GS account.

COLORS


We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate. 

Please contact SCSHC with any questions or comments about this Exchange Policy at SCSHC@SCSHC.COM or by phone at 00961- 3-715994

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